TERMS & CONDITIONS
Once the payment for your goods has been cleared we will then dispatch your goods for delivery. If the goods happen to be out of stock we will advise you through email and immediately issue a refund to the original method of payment.
Shoes being delivered may not be boxfresh due to being tried on in the shop.
Security and Payments
All transactions which take place on this website are processed securely through Barclaycard payments if you use a credit or debit card. We also use PayPal. All your payment details are held on Barclaycard secure servers or PayPal. We have no access to any of your card or payment details. We may contact your bank if we suspect the transaction is fraudulent in anyway, this may cause a delay in processing and dispatching but is in the best interest of the customer.
First Order Discount Offer applies to full price items only and not to sale or to clearance items
Information which we hold is the name of customer, address to delivery, email and telephone to get in contact. We will not release any of the customers information to third parties unless it is given that we are providing you with a service such as your address so that the item can be delivered to your address. We will NEVER sell your information to any third party's or marketing company's or services.
Pricing and Tax:
All prices shown are in pounds sterling and are inclusive of any VAT payable in UK. We are not responsible for any additional taxes or import costs for orders delivered to outside the EU. Should a product be listed at an incorrect price due to a typing error or incorrect information from suppliers we reserve the right to cancel, refuse or decline any orders listed at the incorrect price whether the order has been confirmed or not. Prices quoted on this web store are for internet sales only.
Once we have dispatched your item from the store there will be a minimum of 3 days before you may receive it. It may take longer to receive this is an estimate. If you are at all concerned about the late arrival of your purchase, please contact us and will be able to track the item by the tracking code to see where its current location is.
You may cancel your order right up until the item has been dispatched
If you cancel your Contract we will refund to you the price you paid for the products and any delivery costs you may have paid. We will make refund to the original method of payment within 48 hours of cancellation
Mostyn McKenzie reserve the right to cancel an order at any time.
We are dedicated to customer service and take all complaints very seriously. If you have any complaints or concerns you can contact us by:
Phone: 01224 560240
Address: 229 Union Street Aberdeen
We aim to process and despatch all orders within 24 hours. Orders placed at weekends will be processed and despatched on following Monday (except Bank Holiday
UK and International Delivery
UK Standard Tracked Delivery 2-4 Working Days Free
UK Standard Tracked (Sale Goods) £3.00
First Class signed for delivery 1-2 Working Days £4.95
Special Next Day Delivery Next Working Day £8.95
Priority Signed for 1 Week £9.95
Rest of the world
Signed for 1 Week £20
Delivery times are estimates and may take longer and may take longer depending on local postal services and customs
On delivery you must be able to sign for items being delivered.
14 Day Return Policy
We hope that you are delighted with your purchase from Mostyn McKenzie, however, if you are not pleased for any reason , here’s what to do:
Should your purchase not fit properly or if you simply have changed your mind, please return them to us within 14 days of receipt;
Please return your purchase to us, with proof of purchase , and we will be happy to offer a full refund or exchange;
Please return them to us in unworn condition, undamaged and intact including box, labels and in original packaging;
You should return the goods by post to
229 Union Street
We strongly recommend using a tracked service to return items to us if you are in the U.K. If the products are being returned from outside of the U.K. we suggest a courier service such as FedEx.
We ask that our customers cover the cost of returning any unwanted products to us.
Please ensure that your name and address are clearly visible on the return so that we know who has returned the items and please specify whether you require a refund or an exchange.
Return to store
Call in to your nearest Mostyn McKenzie store with your items and proof of purchase.
We reserve the right to refuse you a refund/exchange if you do not fully comply with the requirements in this returns policy.
You are responsible for the cost of returning all products to us and the products remain your responsibility (and for the avoidance of doubt, risk shall not pass in the products) until they are signed for as being received by us.
International customers should also note that they are responsible for all charges, levies, taxes and import/export duties in connection with the return of the product(s) and that duties and sales tax are not refunded for shipments outside of the E.U. We recommend that you obtain proof of delivery for your return.
Any products that have been returned to us but are received outside of the 14 day time limit stipulated above will be processed at our absolute and sole discretion and therefore we would suggest contacting us prior to returning products in these circumstances.
We will not accept the return of the following products which are excluded from this returns policy:
• shoe care products;
• Products that have been worn or damaged;
If you have requested a refund, it will be applied to the original card used to place your order and will be processed as soon as possible.
If you require an exchange please give us full details of the product(s) which you would like in exchange for those which you are returning. Please include the product name, size, colour and barcode (if possible).
If you believe your purchased item is faulty, please contact us on 01224 560240 before returning your order to us.
Please note, this returns policy does not affect your statutory rights or any other rights contained in our terms and conditions of supply.
We reserve the right to make changes and corrections at any time, without notice; we accept no liability for any inaccuracies or omissions in this website; and any decisions based on information obtained from or through this website are the sole responsibility of the visitor. We accept no liability for any direct, special, indirect, or consequential damages, or any other losses, damages or other liability whatsoever resulting from whatever cause through any person's access, or inability to access this website, or through the use of, and/or reference upon any information obtained either directly or indirectly from this website.
Nothing contained in this website shall be deemed to constitute a legally binding offer to enter a contract.
Except as otherwise noted, the copyright in the documents contained in this website and all material created for this website belongs exclusively to the website owner. No license, or any right is granted to any other person in respect of any related intellectual property rights. Duplication of such documents is authorised for private and informational purposes only and any other duplication or use thereof is expressly prohibited.
Any visitor to this website providing information agrees that, unless where the visitor indicates otherwise, the website owner has unlimited rights to all such information as provided and that they may use it in any way they choose. Visitors are requested to ensure that any information provided by them is truthful and lawfully provided and does not violate the confidentiality or other rights of any other person.
10% OFF FIRST ORDER DISCOUNT APPLIES TO FULL PRICE ITEMS ONLY AND NOT TO SALE OR CLEARANCE STOCK