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Returns Information

21 Day Return Policy

We hope that you are delighted with your purchase from Mostyn McKenzie, however, if you are not pleased for any reason , here’s what to do:
Should your purchase not fit properly or if you simply have changed your mind, please return them to us within 21 days of receipt;
Please return your purchase to us, with proof of purchase , and we will be happy to offer a full refund or exchange;
Please return them to us in unworn condition, undamaged and intact including box, labels and in original packaging;

You should return the goods by post to

Mostyn McKenzie

23 St John Street


We strongly recommend using a tracked service to return items to us if you are in the U.K.  If the products are being returned from outside of the U.K. we suggest a courier service such as FedEx. 
We ask that our customers cover the cost of returning any unwanted products to us.

Please ensure that your name and address are clearly visible on the return so that we know who has returned the items and please specify whether you require a refund or an exchange.

Return to store
Call in to your nearest Mostyn McKenzie store with your items and proof of purchase.

We reserve the right to refuse you a refund/exchange if you do not fully comply with the requirements in this returns policy.
You are responsible for the cost of returning all products to us and the products remain your responsibility (and for the avoidance of doubt, risk shall not pass in the products) until they are signed for as being received by us.
International customers should also note that they are responsible for all charges, levies, taxes and import/export duties in connection with the return of the product(s) and that duties and sales tax are not refunded for shipments outside of the E.U. We recommend that you obtain proof of delivery for your return.
Any products that have been returned to us but are received outside of the 21 day time limit stipulated above will be processed at our absolute and sole discretion and therefore we would suggest contacting us prior to returning products in these circumstances.
We will not accept the return of the following products which are excluded from this returns policy:

  • shoe care products;
  • Handbags
  • Products that have been worn or damaged;

If you have requested a refund, it will be applied to the original card used to place your order and will be processed as soon as possible.
If you require an exchange please give us full details of the product(s) which you would like in exchange for those which you are returning. Please include the product name, size, colour and barcode (if possible).

If you believe your purchased item is faulty, please contact us on 01224 560240 before returning your order to us.

Please note, this returns policy does not affect your statutory rights or any other rights contained in our terms and conditions of supply.